Privacy Policy

My Privacy Policy has been updated to reflect changes required as per the GDPR, effective May 25th 2018.​

As CelticTouchDesign I am committed to maintaining the trust and confidence of my customers. As such, I wish to remind you of the control you have over your personal information held by me.
I have updated my Privacy Policy with which details when and why I collect your personal information, how I use it, the limited conditions under which I may disclose it to others and how I keep it secure.​

WHAT IS GDPR?
​The introduction of GDPR introduces a legal framework that sets guidelines for the collection and processing or personal information of individuals within the European Union.
It aims to improve your privacy and give you greater control over your personal data and how it is collected, processed and stored.

WHAT IS PERSONAL DATA?
​Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. This, in turn, covers any data held which may enable a person to be identified.

HOW I USE YOUR INFORMATION AND MY LEGAL BASIS FOR DOING SO
​I use your data where this use is necessary in order to complete an order or because you have requested for something to be done so that you can enter into a contract with me
(eg: provide information to us in order to receive a quotation or layout/design of a product). In the event that you have subscribed to my mailing list, I also use your data to keep you updated on new products and promotional activities.

WHAT DATA DO I COLLECT?
​CUSTOMER SERVICE AND ACCOUNT MANAGEMENT
I collect and retain data such as names, addresses, email addresses and phone numbers along with details of correspondence in order to maintain my customers accounts and manage invoicing and payment transactions.​

INFORMATION PROVIDED TO ME IN ORDER TO COMPLETE AN ORDER/PURCHASE
I collect and retain data that you provide to me, such as photographs, names and other details in order for them to be incorporated into my personalised products.
Personal data such as name, address, email address and phone number are collected in order for me to issue an invoice/receive payment and provide product delivery via courier service/An Post.

WEBSITE ANALYTICS
When someone visits www.celtictouchdesign.com, I use third party services, Create, GoDaddy and Google, to collect standard internet log information and details of visitor behaviour patterns.
I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. I do not make, and do not allow Create, GoDaddy or Google to make, any attempt to find out the identities of those visiting my website.

COOKIES
My website www.celtictouchdesign.com uses the following cookies in order to ensure the running and functionality of the site:
User-input – this allows customers to shop online by storing product selection and checkout information necessary for the provision of our services.
Authentication – this allows the identity of a user to be confirmed

CelticTouchDesign does not rent or sell any of our customer details to any third parties.
CelticTouchDesign does not store any customer financial data such as credit cards or bank account details. 
CelticTouchDesign uses Paypal and Stripe for secure online transactions.

DATA PROCESSORS AND SECURITY
Whilst CelticTouchDesign is the data controller for the personal information you supply to me, there are Data Processors who process this data on my behalf.
I commit to only using data processors who are GDPR compliant.
These include:
Facebook – our social media platform. See Data Policy
Instagram – our social media platform. See Data Policy
GoDaddy – our website host. See Privacy Policy
Stripe – payment processor. See Privacy Policy
Paypal – payment processor. See Privacy Policy

Electronic devices which contain the personal data of customers are password protected with the facility to remotely wipe in the event of theft. In addition to this my website is Hyper Text Transfer Protocol Secure (HTTPS).​

SHARING PERSONAL DATA
In some instances I may share data with carefully selected suppliers and service providers to enable me to carry out my services. Examples of this include the courier service. I will only share your details where necessary to provide my products/services or for legal/regulatory requirements and will only do so to GDPR compliant organisations.
I may share your data in the case that I am under a duty to disclose or share information. This may be in order for me to comply with any legal obligations or to protect my rights, property or the safety of my employees, customers or others.

DATA RETENTION
I will not retain personal data for longer than is necessary for the purposes for which it was collected and in order to meet the legal and business requirements of managing your customer account.
- I will retain records of any financial transactions you enter into with me for a period of 7 years following the end of the year of said transaction.
- I will retain other personal data as necessary for as long as required in order for me to meet my legal and regulatory requirements.

WHAT ARE YOUR RIGHTS?
Under the GDPR, you have a number of rights regarding how your personal data is processed. There rights are summarised below:​

RIGHT OF ACCESS
You have the right to access and receive a copy of personal information held by CelticTouchDesign. This may be requested via written request or via email, details for which can be found below.
You may have the right to change, restrict or delete personal data that we hold. Exception to this may be where data is required to be held for legal or regulatory reasons.
You may object to the processing of your personal data after providing consent for same. In this case, please contact us in writing or via email and data will be deleted as requested. Exception to this will be instances where data is required to be held for legal or regulatory reasons.
The above requests will be processed within 3 working days of request receipt.
How to contact me:
CelticTouchDesign
Co Meath, Ireland
Email: [email protected]